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Testimonials

A Customer Bill of Rights

Many people in the service business grew up in an era when life was simpler, slower, and people more trusting of one another. Unfortunately, too many companies act as if we are still living back in... read more

2/22/10

Last Wednesday I was vacuuming and pulled out a wire in my hot water heater - I had no idea what it was called. Applewood came out and just plugged it back in at no charge. I thought it was broken. Thank you guys - I have used Applewood many times and will continue to do so. They are fair and reasonable. Everyone I have dealt with has been very nice - even when I have been upset about something breaking down or plugging up. So - if you need a plumber or electrician and want someone you can trust, call Applewood. Thanks again! -Jackie R., Thornton

2/19/10

I woke up with a drip from a pipe in my basement--never a good sign. They were able to send someone out that day and when Kevin showed up he put on his booties and went down to have a look. As it turns out, it was not a pipe problem at all but a tile problem in our shower. He explained it clearly and suggested that our upcoming remodel should come sooner rather than later. He suggested a fix until the remodeling is started but again, the pipe I thought was involved was perfectly fine. The best part was NO CHARGE for the service call. I have never had a service provider not charge for the trip. Thanks Applewood and if I ever need service again, please send Kevin!‎ -Cindy F., Centennial

2/19/10

I am the caregiver of an 88 yr old man. Our very old, cranky furnace went out on a cold Feb. night. Judy was kind and polite and got someone out to us. They had to come at 1:30AM and left at 3:30AM! Matt was unfailingly polite, cheerful and competent. The next day and next night, the furnace had problems (I did say it was cranky, right?) Matt responded to all our calls. He was the same - cheerful, polite and competent. He kept at it until all the problems with our furnace were cleared up and we had heat again. Even walking me through some maintenance issues on the phone. It was a true pleasure doing business with Applewood and Matt. This kind of service makes my life as a caregiver so much easier, since any upheaval agitates my father-in-law. Even HE said what a pleasure it was it do business with Matt. My thanks for your help during difficult times! Cindy S., Littleton

2/19/10

Yesterday I awoke to no heat and the temperature was 50 degrees in my house and falling fast. Applewood was the only company that could get a technician to my house within the next couple of hours. Dave Olite arrived at my house on time and was very professional. He checked out my furnace and discovered the problem quickly. He provided a price that I thought was very reasonable and he had all the parts on his truck and was able to make the repair quickly. Since the furnace is very old, he also warned me of possible headaches to come. I also appreciate that he did not push to have everything repaired all at once, since I was recently laid off and money is tight. I would definitely use Applewood again!! -Charlotte S., Aurora

2/18/10

Great Community Values! My furnace blower motor went out the other day. I guess they do that sometimes. I called Applewood and scheduled an appt for the same day. Judy on the phone was very polite, understanding and professional. I subsequently felt the furnace kick in again and cancelled my appt thinking it must be a fluke. Judy once again was courteous and helpful on the phone. An hour later the furnace stopped again and I called again and was helped to make appt first thing in the morning. That evening, dispatch called to confirm the appt. The next morning the office confirmed the appt. I thought this business is pretty professional. My appt was at 9am. It got pretty cold over night. I guess in the lower 50s in the house. I was told to look for an email with the technician’s picture and name. This proved to be true. I thought this was a nice touch, but did not think anyone would be coming to my house at 9am in a bright red truck who did not work for Applewood, but it was a nice touch, and I would imagine that this feature helps many people feel safer and provides a trail of who is coming to the house. David was my service technician. He came to the door, placed booties on his shoes so as not to mess up my carpet and floors with wet snow and assessed the situation in only a few minutes. He called for parts and these were delivered in a timely manner by a runner. It took him only an hour to fix the furnace and inspect it for any other issues. There were none. He was friendly, courteous and obviously knew what he was doing. It is always nice to work with dedicated and experienced professionals. He gave me pointers regarding maintenance and cleaning and went on his way. I found the experience very efficient and professional and satisfying and I wish more companies operated in such a professional manner. I guess I would have liked the option to refuse the two year warranty, but it appears that type of job is packaged and has a set price. I really appreciate the friendly and professional attitude of your company and will call again if I have a need to. Thanks for helping me get warm again. Additionally, I am please to work with a company that gives back to the community. Noteworthy the charitable values that Applewood embraces. Many of us work pay check to pay check and when we have to put out a large amount of money to fix something like our furnace, it is good to know that the company I am paying, makes an effort to use some of its income to help those less fortunate, because I do not always have the extra at the end of the month to do so myself. I will use Applewood again in the future. - Nick V., Denver

2/18/10

Best customer service around! We just had Applewood come out to give us a free estimate on an electrical job. I'm a stay at home mom and I usually get scared or nervous about having workmen at the house. Applewood was so great though. They e-mailed me a picture and bio of the electrician they were sending to my house before he arrived. I felt so much better and even forwarded that e-mail on to my husband so there was a "trail" of exactly who was in our house and when which made us both feel so much better. (You can never be too careful!) Mike, the electrician, was super-nice and really knew what he was talking about. We had three other companies come out to give us estimates and Mike was by far the most knowledgeable and the only with whom I really felt safe. - Kim W., Denver

2/18/10

On a cold night in February, our furnace stopped working. As we looked for places to call Applewood Plumbing caught our attention. First, we were able to make an appointment at 8:30 at night for the following day. What a relief to know someone was coming in the morning. The next impressive concept Applewood has established is that they offered to send me an email photo of the technician. I greatly appreciated the care Applewood took with concern to my family. The technician arrived on time, diagnosed the problem, and fully explained my options. He was able to answer all of questions and explain them so that I could make the right decision for our house. He called and had the parts delivered in a timely manner and before the afternoon was up, our house was warm again! I appreciated the timely manner in which our furnace was fixed, the professionalism of the technician and the concern Applewood took with our safety. Thanks Applewood for helping keep our house warm. - Jennifer H., Littleton

2/17/10

Last month in January, our family woke up to a very cold house. After figuring out that the furnace was out, we called Applewood since we have used them years ago in the past. They came out immediately and the repair was done the same day! The call center called to tell me that the technician would be at our house soon, offered to send an email of a photo of the tech and called again after the visit to get a verbal affirmation that the job was done satisfactorily. Then 2 weeks later, our washing machine hose hookup was broken and again we called Applewood. Again the plumber came out the same day and the repair was done immediately. The call center called to tell me that the plumber was on the way and again after the call to ask how the service was. Both techs were extremely courteous and explained the problems and subsequent repairs in terms we could understand. Applewood has highly trained personnel, excellent customer service, and reasonable prices! Highly recommended! -Ingrid R., Aurora

2/17/10

I did a load of laundry on Saturday and when I went down to the basement to put the clothes in the dryer I was greeted with a basement filled of water. I called another company and got a answering machine so I left message. I never received a call back. So I waited till Sunday morning and still no call. So I called Applewood and within 20 minutes Levi was out and was able to unclog the drains within 40 minutes. So next time who will get a call first? That's right! Applewood. Levi was very professional, caring and offered many suggestions to help keep the drains from getting clogged in the future. -Lynette P., Denver

2/16/10

I have used Applewood twice and both times have been very satisfied. The first time I called them I had a drain problem that previous plumbers had not been able to fix satisfactorily. The problem turned-out to be rather complicated and Applewood was up to the task, diagnosing and fixing the problem. The next time I needed a plumber, I called Applewood and they sent a plumber promptly who figured out that I needed some new piping and did a fine job replacing the damaged pipes. I found the staff to be courteous and helpful. They explained what was going on and listed my options. One of the service technicians even fixed an ancient diverter hose that I had not been able to find parts for and found a way to fix it without the need for new parts and there was no charge! Call them, they won't do you wrong. -John B., Denver

2/16/10

Applewood Plumbing Heating & Electric Rock! I have been a customer for several years now and have nothing but the highest respect for this outstanding company! I am gold star member and true to their promises when I call they come to my home as quickly as humanely possible. I had to have my water tank replaced today-the job was done quickly, professionally without any shortcuts. Levi (the plumber) explained everything to me and went through the warranty etc. I would also like to commend Mark, Mike, and of course Chris for their outstanding work also! I will never ever change or got to another company-not in this lifetime anyway! Anita T., Wheat Ridge

2/16/10

Applewood did a fabulous job of diagnosing a rather unusual dripping sound we were having. The plumber was very professional and knowledgeable and even explained another issue we had been having -- a smell that other plumbers had been unable to explain. I loved having the photo and credentials emailed to me before the appointment. I am happy to read these reviews and learn that Applewood has electrical services as well - I would recommend them and use them again. -Chris & David A., Denver

2/16/10

A home inspection after the sale of our house revealed that one of our hard wired smoke alarms was not "talking" to the others. Feeling confident that we could correct the problem ourselves, we headed down to the local home improvement store and purchased a replacement unit only to discover the problem continued. After hours of head scratching with no results, we called Applewood for help. Walt arrived within a couple of hours, ran a diagnostic test and discovered that the replacement unit we had purchased that same day was defective! He had a compatible unit in his truck, made the switch, and all our smoke alarms were once again in sync and talking. We were within days of closing on the sale of our house, and it was a huge relief to know our only obstacle had been eliminated. Walt was prompt in arriving and truly professional and efficient in the performance of his job. He was our hero!‎ -Joan M., Highlands Ranch

2/15/10

I had a main line plug and got on the web to find a company that could get me to a solution without having to take out a second mortgage on my home. Jake Filler arrived on time. Did everything in a very professional manner. He our drains free flowing within a couple of hours after I had spent most of four days attempting to do the same. I of course do not have all the necessary equipment, 3/4 inch auger in particular, but I gave it the old college try. -Robert B., Aurora

2/15/10

The best part about Applewood, is that they send you an email with the picture of the technician who will be dispatched to your house. This is very reassuring and comforting to know who will be at your home working. The email includes license information. The technician was on time and very professional. The work being done was a minor fix but was done professionally and quickly. Following the repair the plumbing was tested and verified. I will happily be using Applewood in the future for my plumbing and HVAC needs. -James R., Westminster

2/13/10

I called Applewood to get an estimate on installing some new outlets in my kitchen. Randy offered to send me an e-mail picture of the tech, Doug, so I would know what he looked like when he arrived. Doug arrived on time and was very knowledgeable and helpful. I would use Applewood’s service again. -Jeanette S., Denver

2/13/10

We have been having an intermitted issue with our furnace, which are very difficult to find. Applewood sent Chris out to diagnose and repair. Chris showed up on time and spent about an hour testing, but of course this is one of those issues that don't happen when the tech is there. He provided tips for what to watch for in the future and said he would not charge for the inspection, but to call him the next time it occurs. I'm sure some companies would have pressured me into a tune-up and scared me to place unnecessary parts for their own profit. With such great honest service, I'll certainly call them 1st should it act up again.‎ -Terry B., Lakewood

2/12/10

I recently had a water heater repair done by Applewood Plumbing. This is the second time I have called upon Applewood for plumbing and heating repair in the last two years. I had noticed their orange trucks in my neighborhood and in talking to the neighbors received glowing reports of their efficiency and reliability - I couldn`t agree more. When you call in you will talk to a courteous staff member who will give you a specific time and even tell you the name of the person who will be doing the repair. In my case Tony responded to my call and within a short time explained my options of either repairing or replacing the water heater. I decided to repair and the work was accomplished quickly with a warranty on the replaced parts. I will definitely use Applewood again and it is reassuring to know I have plumbing and heating service I can count on. -John P., Denver

2/12/10

Woke to a cold house, and called Applewood at 6am. By 8:15am, David was on-site and working the issue. Very professional and competent. David took the time to explain the issue and my options. Here's the deal gang: He had several opportunities to upsell me, and to repair/replace un-needed parts. He did not take advantage of that. David replaced one part, and got my furnace running again. He did point out several concerns and some components that looked to fail in the next year or so. I tested him by asking him "so should I go ahead and replace this now?" His response was "No, get as much time as you can out of it". I did note that the few negative postings that there were on this site mentioned a higher cost with Applewood. Think again about that. How many contractors these days operate with integrity? How confident are you of your own ability to know which parts have broken and need replacement? What would have happened with most other contractors is that you would have gotten a "great deal" on $750 worth of stuff you didn't even need. You’re money ahead with Applewood. They're on-time, accurate, and honest. -Kelly G., Brighton

2/12/10

I have used their company for several issues, but the most recent was great as always. I will comment on it. I went to do dishes at my kitchen sink and turned on the garbage disposal and nothing. So at Monday 11 AM I called them and the customer service rep said we can be out at Monday 2 PM, will that work for you? I said that would be wonderful. I got a call at noon and they said our tech is running early and could come right over. Jake showed up a little while later. Pressed and dressed to the nines. He was with his manager for a check ride. They were both pleasant and efficient. I threw them a curve with wanting a new faucet also. Jake didn't have it on his truck so the manager ran and got it so it wouldn't put him behind. I love that they are so clean. They put down mats and paper to stop any water or dirt. The estimate is always right on the money, never any extras. When he was done he offered to put the things I had stored under the sink back, but I said I needed to clean under there and he didn't have to do that. He asked if all of my previous plumbing jobs they had done were still working to top quality. I said yes, and he asked if I needed any other jobs done. He took all the trash with him and the old parts. Always a wonderful experience. I work in customer service so I know what it takes to please a customer. A couple of days later I had an electrician out to repair a patio light and he looked a my garage motion detector and this experience was also clean-efficient-and on time. -Glenn E., Lakewood

2/10/10

My furnace stopped working around 10:00pm and I called Applewood to schedule an appointment. Because it was after hours I was concerned that I would have to pay an additional fee. I asked the repairman if I would be OK to wait until the next day given that the forecast was for the temperature to fall to 0 degrees that night. He estimated that the temperature in my house would fall approximately 5-8 degrees over a twelve hour period and that I would probably be OK until the morning. I scheduled an appointment for first thing in the morning. His prediction was correct the temperature fell from 66 to 60 over night. The repairman arrived on time and the service was excellent. When he arrived the first thing he did was put clean covers over his shoes to prevent tracking in dirt. I needed a new electric starting which he had in his truck. He replaced it in less than 20 minutes and the furnace is now working perfectly. I have put their sticker on my furnace and will definitely call them again if I need service. -Randy S., Aurora

2/9/10

From the initial phone call with the intake person to the followup phone call from the out take person, Applewood Plumbing and Heating was fantastic! I was nervous about not knowing anything about the company, but the lady who took my call was reassuring and professional. They also emailed a picture and credentials of the technician who would be coming to my home. Jake was pleasant and professional; he even wore plastic booties over his shoes so he wouldn't track dirt inside! I have confidence that he did the best work possible on the plumbing under my kitchen sink. The call from the office minutes after the work was done proved to me that this company really cares about their customers. It just doesn't get any better than Applewood! I highly recommend them. -Earlene S., Arvada

2/9/10

Applewood did a great job for me. They were fast, affordable, and very friendly. I had to get work done on my Denver house, while I was in Oklahoma, and it was easy to do, even from out of state! Thanks to them!! Sarah K., Denver

2/9/10

My furnace was failing to operate correctly. I called Applewood at 7:00 pm and they were able to schedule a technician at 9:00 am the following morning. Dan, the technician, was on time and diagnosed the problem quickly. He provided me with a total cost prior to proceeding with any work. In addition, I requested some information on alternative, more efficient, furnace systems. He was able to provide me with all of the information that I needed to make an informed decision about the repair / replacement of my existing furnace. Dan also gave me additional information on my existing humidifier system which will improve its operation. Overall I was very satisfied with Applewood’s service. - Patrick B., Lakewood

2/9/10

“An 8 year old furnace started making noise as the burner ignited and indicated something was not working properly. As the blower kicked on the noise would sometimes cease until the next cycling. Then a repeat performance. I called Applewood mid morning and was told a repairman would be there that day between 12 and 1 ...he would call before arrival. A call shortly after indicated a truck was on the way. Repairman arrived, listened to the noise...you have a vibration somewhere. He went into the attic, recycled , no problem, went to the basement, recycled again and after doing whatever he did.....repeated the cycling process…Vibration gone. Conclusion, one of the pumps had bearings that were worn......may work another 10 years maybe not. Solution...see how it goes and if noise returns a replacement pump is called for... Excellent diagnosis, and with an honest report of the situation and solution. The repairman had my concern and interest paramount… Nice to have such service available for an older home and citizen. Incidentally...called attention to the fact that my hot water tank, at an age of 27 years, would soon need attention. A concern of mine for years being put on the back burner. A clear explanation of future costs with no pressure for immediate action... only concern and possible actions.” -Lloyd K., Lakewood

2/8/10

Applewood's staff is always courteous and professional. Their technicians are more than willing to go over everything with you and give you a complete price prior to starting the work. Last year our furnace quit working and Applewood had a technician over very quickly. He fixed the furnace and also looked at our air conditioner that had quit working the summer before. Both were up and running by the time he left. This year, the cold water in our shower wouldn't shut off. I didn't hesitate to call Applewood and have someone come out. Eric, the technician, gave me prices with several options. Everything is now fixed and my shower and bathroom are as clean as before he came. - Debra McClure, Lakewood CO

2/8/10

I woke up early Sunday morning with a chill in the air. My furnace wasn't working. I called Applewood before 7am and they were able to send an HVAC technician to my house the same day. They called in advance letting me know that the technician was on his way (as scheduled) and offered to email his picture and credentials. Dan was able to diagnosis, explain and resolve the problem right way. The cost was very reasonable. Applewood’s entire staff was very professional and it was a pleasure to conduct business with them. -Art Y., Thornton

2/6/10

John, a master plumber with Applewood Plumbing came to my condo two days ago to clean a clogged drain. John's level of professionalism was excellent. John was very upfront with all of the issues he may encounter with my plumbing issue. I really appreciated how he broke down the options to fix the problem and the costs associated with each one. Unfortunately it cost much more than I was hoping it would but I was fully informed as to why it beneficial to me and my plumbing system. The work John did was done quickly, correctly and he was very, very clean! My drain is working great now and I was completely satisfied with John's work and the high professionalism of the Applewood team! -Soren B., Denver

2/4/10

We had service done on our kitchen sink - including flushing out a back-up and installing a new garbage disposal. Jaime did the work, and was very informative. He explained the details of what was needed, what could be done and the benefits of the new disposal. Jaime was efficient and very friendly. We updated our plan, too. It certainly makes the work more palatable knowing that you've paid for additional services and the discounts gained are more than paying for the plan cost. -Amy H., Golden

2/4/10

Great Service as Always!‎ We've used Applewood for the 4 yrs we've owned our second home here in the Denver area handling our service and maintenance needs. For security of mind it is worth the gold level membership. Their responsiveness, politeness, cleanliness, and the security I felt as a woman with a service person in the house are unbeatable! If we ever arrive here to find a problem, they immediately respond. Yes, it's premium price, but it is SUPERLATIVE service on all levels. I could not find a fault in their delivery. We gladly pay the price for their professional commitment. They are a rare breed! -Janice R., Denver

2/2/10

Dear Applewood - Our family would like to let you know how much we appreciated the team of electricians who assisted us during our very scary, difficult electrical problems. We live in a 1919 bungalow that has not had any electrical problems in the six years we have lived here. However, in November we started to notice some new flickering of lights and Walt Frizzell was sent out to help us. We had many visits with Walt as he continued to find and treat old electrical wiring throughout our house. We got to know Walt very well during these visits. He was always extremely friendly, caring and professional when he came to work on our house. Our entire family became friends with Walt, including our dog Pork who loved to supervise! Walt stood by his word to help us fix our electrical problem and we have the utmost respect towards him for standing by that. As our problems continued we met more of your professional, kind electricians. Both Doug Warman and Lance Padilla went to great lengths to help us listen to the sizzling that literally was in our walls and ceiling, and then tracked down these issues by opening up our ceiling and walls. As our nightmare electrical issues continued, your electricians came over to help whenever we saw or heard more dangerous electrical sounds. They showed true concern about our safety, as well as attempted to fix our issues. Time after time they would find glowing conduit, burned out electrical boxes in the ceiling, etc. and did their best to ensure they had fixed the problem. Most times they would wait and watch for more flickering before leaving us, which was reassuring to us. We would highly recommend Walt Frizzell, Doug Warman and Lance Padilla to anyone. They have proven over and over to us that they are extremely good at what they do. But beyond that, their professionalism was matched with good intentions and big hearts which counts for a lot these days. So, in closing, we want you to know how lucky you are to have them representing Applewood. We send our gratitude and would gladly recommend your firm to others. Sincerely - The Graves Family, Denver

2/2/10

I have a furnace that is about 25 years old. This past January we awoke to a very cold house and I realized the pilot light had gone out. I relit the pilot and the furnace worked fine and cycled off. The pilot went off again. This happened several times and I called Applewood Plumbing. We have used Applewood in the past and I have developed a trust in their service and technicians. Prior to the tech’s arrival I received a call from Applewood offering to send a picture of the technician and his qualifications. The technician arrived on schedule. He was courteous and conscientious. He checked all aspects of the furnace including the safety features. As it turns out all that was required was a thorough cleaning. The technician provided a checklist showing the feature he examined and each, including the safety features, received a clean bill of health. The technician could have easily said the furnace needed replacing and because of its age I would have believed him. I saved thousands of dollars. I have been very satisfied with Applewood not only with this service call but with every service they have provided. I will continue to use Applewood exclusively. -Martin C., Littleton

2/2/10

Applewood restored my faith in humanity. Our furnace went out last week, and we called around for someone to come take a look at it. I'm an HVAC engineer, and although I'm not completely familiar with the intricacies of residential furnaces, I do have a pretty good idea of what's going on. Before calling Applewood, I was coming to the conclusion that people just didn't exist anymore who both really knew how to repair equipment, and actually wanted to provide a useful service. When the first guy we called charged us $100 bucks for basically trying to sell us a furnace. The second company we called isn't worth discussing, because he didn't even offer a guess as to what the problem could be. When Chris from Applewood showed up at the door, I thought I detected a halo of light hovering over his head. After spending a few minutes diagnosing, while giving us a constant narrative of what he was doing and thinking, he simply changed the fan speed to use motor windings that were still in-tact. The whole furnace works great now. I know that eventually we will need to change out the motor, but I also know that we can probably go another year without spending a dime on it. Oh, and he didn't charge us a thing! Amazing. When we do actually need a new furnace, I'm certainly going to call these guys again. Being able to trust that someone is competent and honest is worth everything. -Aleka P., Denver

1/31/10

Very good customer service and expertise. Plumber did a great job explaining all of my options. Solved all of my problems and made great recommendations. -Michael W., Highlands Ranch

1/27/10

Nate, as always did a fantastic job. I just need to read the booklet that came with the thermostat and learn how to use it correctly. The furnace is working well but again, this morning, I had set the thermostat at 67 and it was 62 in the house and the furnace did not turn on. I am sure that Nate set it up correctly, I just need more practice. Your service is much appreciated and I will continue to call for Nate in the future. -Paddy L., Northglenn

1/26/10

Thank you so much for your fabulous work recently completed at our home. We are in the Applewood Service Club and have periodic inspections of our Plumbing, A/C, Heating and Electrical Systems. On their last visit, they found a crack in our combustion chamber, and immediately, put a service call in to replace the faulty furnace ASAP, and coordinated parts, techs, and finance all after hours, and within 12 hrs, the leaking furnace was removed, and a new one installed. They explained what they did, and answered any questions we had. They were professional, very intelligent and courteous. From the first phone to the last follow up call, we were extremely impressed and would refer them to family, friends and coworkers. Thank you; Levi, Craig and Chris for an outstanding job. -Tim & Debbie F., Thornton CO

1/24/10

My furnace went out in the early morning of a fairly cold winter day. Applewood rearranged their schedule so that someone would come out to fix it in the morning, and the technician arrived before 10:00. He very quickly figured out what was wrong, and fixed it. He was very polite and gave me some good information about how to make my house more 'green' in general - something that I'm interested in. I will certainly call Applewood with any further problems in plumbing or heating. (My son is an electrician, so I'll leave electrical problems to him.) -Susan W., Denver CO

1/21/10

Outstanding service! We had a furnace go out and, when the furnace was repaired, our repairman saw that the electrical wiring was not up to code. So, while we spent additional money up front, it ended up saving us money down the road. Our repairman was friendly, timely and efficient. When the city inspectors came by to look at the work, they indicated that this was some of the finest work they had seen. We would definitely recommend Applewood to others as well as use them again at our properties. -Scott M., Westminster CO

1/21/10

Very professional, clean work. Took the time to explain things to me and provided me with multiple solutions to my problem. Highly recommend. - Reed U., Denver CO

1/21/10

In the past 2 months, I have had the misfortune of needing an electrician & a plumber. Both times were very successful thanks to all at Applewood. The operators who answered my calls were very nice & did their best to schedule a technician to us as soon as possible. The technicians were neat not only in appearance but also in the work done. I like being able to call just one company for all those annoying household repairs. Tena B., Aurora CO

1/20/10

Applewood is a great company. Their employees are professional, friendly, and knowledgeable. Our technician John was on time, explained everything that had to be done and took great care to make sure he did not damage our new wood floors when he connected our gas oven. I will be using Applewood again and I will recommend them to all my friends and neighbors. -David P., Highlands Ranch CO

1/14/10

Craig was great! Worked very clean, very fast and was nice, friendly and very neat appearance. Applewood uses disposable paper towels which all tools were placed on and inside the tub too!!!! That works for me as we just remodeled and were trying to keep everything looking new. Craig also treated everything he worked on with the upmost respect!! THANKS CRAIG - GREAT JOB!!!! Connie C., Thornton CO

1/6/10

We woke up the other morning to a cold house. We checked the furnace to see if it was working. It was not, the pilot light had gone out. I relit the pilot and went to work. My wife called me a few hours later to say that the Carbon monoxide alarms were going off. We called Applewood Plumbing and Heating, we had used them years ago. It didn't take long to get a technician out to the house, and we were even sent an email with the technicians' picture and bio. It didn't take long to diagnose our problem. The furnace was shot. It was probably the original from when the house was built, close to 30 years old. The technician showed us all the problems, we did need a new furnace. We were given some options on new furnaces, no pressure tactics were used, we were given the choice of what we wanted to do. We picked the new furnace that we wanted and in 24 hours, we were in the heat. The work was done quickly with a lot of care. Our experience with Applewood was a good one. We will use again! Mark B., Arvada CO

1/2/10

My husband and I want to express our appreciation for the service provided by two members of your team. Keep in mind that both of us are legally blind, and maintenance problems become difficult for us to handle. After Christmas dinner (12 of us), the kitchen sink became hopelessly plugged. An emergency technician was sent out by a different plumbing company - no success! The following AM, another technician appeared, declared there was ‘ice on the roof’ and left. We never heard from him again. We had rented a condo in Keystone for the next few days and had to leave the mess until Monday the 28th. I called Applewood prior to our departure, and Thursday Kevin appeared - on time - in the afternoon. He assessed the situation and recommended high pressure water equipment for the next day. He was sympathetic and reassuring and seemed to care about my obvious distress. David came the following afternoon and quickly outlined the procedures he would be using. He promised a solution… what a relief! Throughout David’s time with us, he was reassuring, polite, professional and very proficient. You are fortunate to have a representative like David as an employee… and Kevin too. We purchased a Gold Service Club policy and intend to follow up with preventative maintenance. Do thank both Kevin and David again for us. - Lois F., Golden CO

12/29/09

I take my hat off to Applewood Plumbing. Every person I interacted with was professional, caring, and responsive. Johnny was particularly outstanding. He over saw the project and made sure everything was done properly and as prompt as the job allowed. He listened to our concerns and did everything he could to make the chaotic situation less damaging. Thank you Applewood. -Heather S., Englewood CO

12/25/09

No hot water and they were out here within a few hours. If you were a woman home alone and are worried about the dangers out there...these guys will send you all the credentials and even a pix of the guy coming before he gets there to make you feel safe about letting a "stranger" come walking into your house. David OUR guy was pleasant, get this...AND ... honest and genuine with his presence in the house. It was easy and efficiently taken care of. Can't say anymore without sounding like I'm in love with this company, but it is what it is. Well done guys. - David T., Denver CO

12/23/09

On December 21, 2009 we had outside plumbing done on our house. Although we did not expect it to be so expensive, we wanted you to know that the lead plumber on the job was an excellent and knowledgeable person and we were impressed at how he presented and explained our problem. This was Jaime Rodriguez. We certainly would feel comfortable about calling again if all your workers measure up to him. Thank you. -Sarah & Vinton G., Denver CO

12/23/09

A friend of mine recommended Applewood to me - she had experienced some problems with her plumbing a couple of months before and told me how impressed she was with Applewood's professionalism and the quality of the work that she received. I had been experiencing problems in the past 4 years with my main sewer line backing up and had worked with two other roter rooter companies prior to Applewood. Of the three, Applewood was the most professional and best to work with. The technician was helpful and explained my options to me clearly with up-front pricing. Applewood may not have the least expensive prices out there, but the quality of the work performed, as well as their guarantee to stand behind their work, seems to be worth paying more. Overall, I was very satisfied with my experience with them. -Patricia M., Thornton CO

12/23/09

Applewood is the only plumbing and heating company we will call from now on! When our furnace quit working one of their technicians was at our home within a very short time, was efficient, polite, conscientious and the cost of the repair was reasonable. A company with integrity! -DiAnna U., Wheat Ridge CO

12/20/09

Applewood provided the most professional plumbing services I've ever had. My problem involved a lot of work and each visit, the team was timely, honest, completed the job as I expected, kept me informed as the work progressed and above all there was no mess left behind. Even when having to dig up my yard, my 2 year old bushes were put back in their place unharmed. They even covered the wheels of the equipment they needed to bring into the house, as well as booties on their feet, to avoid soil on the carpet. I also like that the cost of the service will not exceed the quote no matter what happens. I look forward to the same service when I need heating or electrical help. -Diane M., Littleton CO

12/17/09

Yesterday one of your electricians, Lance, stopped by to hook up a new cutter for us - he did a great job. Just wanted you to know everyone here was pretty impressed with the follow up call from your company - within 15 minutes of his leaving, wanting to know if the job was satisfactory and was Lance professional - Excellent follow up! -Dick D., Golden CO

12/16/09

I've owned and managed single family home rentals for 30 years. In that time, I've tried a host of different plumbers and never found one I trusted and who did the work reasonably. And now Applewood Plumbing Heating & Electric came to my rescue. I cannot praise them enough. They were 100% professional from my initial phone call to the follow up call I received asking if I was satisfied with the service. 1. They called as the service man was heading toward my house to say they would email his photo and credentials. With all the unusual characters out there, this was very reassuring. He arrived wearing a badge with all his credentials and said he represents not only the company but himself. 2. Having just had my carpets cleaned, I was concerned that a service man might soil them. I didn't even have to mention it. He walked in with a pair of booties already in his hands. 3. He listened carefully as I explained my two problems. He investigated everything and gave a detailed explanation of what had to be done now and what should be done in the future. There was absolutely no pressure for me to do more than I could afford at the present. 4. He completed the work in a very reasonable time. 5. The charges were far less than I expected having spent thousands on other plumbers. 6. He filled out a very detailed form for future reference. An hour after he left, the company called to asses my satisfaction. I told them I was thrilled to finally have not just a good but an excellent plumber that I could call on at any time of day or night. This is an outstanding company with outstanding personnel. And I'm very critical--not someone who gives praise readily. - Linda L., Denver CO

12/15/09

From the first gal who answered the phone to the last follow up call everything was great. Dave the man who actually did the work was dead on with the diagnostic as well the time he would need to fix it. It was a large expense, but one that I had to make and they all put me at ease with the entire experience. I would not call anyone else for my heating needs. -Mike M., Aurora CO

12/14/09

My experience with Applewood was great. The work was completed quickly and cost effectively. The plumber also left us with some useful knowledge related to 'Why' and what we could do to prevent or troubleshoot issues in the future. I'd recommend them to anyone. -Adam H., Denver CO

12/14/09

I would recommend Applewood Plumbing Heating & Electric to anyone. In fact I already have. Your company was responsive to my emergency of having my 19 year old furnace quit on me the morning of the first "coldest" day of the year. I was so upset, and your dispatcher was able to help me turn off the heater because it was blowing cold air. The service tech was at my house on time, and was extremely professional. Everyone on your staff was so responsive, professional, and clean from the dispatcher to the service tech to the electrician and the installer. I especially appreciated the respect they showed to my house as a whole by wearing booties since it had snowed. Thank you again for helping make a disaster at bit more bearable. Lynn B., Lakewood CO

12/12/09

I have had problems with my heater every winter for the past 8 years. No other heating and air companies could find the problem. Applewood fixed the problem within 30 minutes, they were the most reasonably priced company I have used and they gave me a 2 year warranty on top. I will NEVER use any other company again for my heating and air condition needs. Thanks! Pros: No one else could fix it but them. -N. K., Aurora CO

12/11/09

I had an excellent experience with Applewood. We experienced a sticky, tricky plumbing problem on a Sunday afternoon. The plumber arrived early and skillfully fixed our sink. He was a very personable, friendly young man. Based on that experience, I can recommend giving Applewood a try. -Jim B., Golden, CO

12/10/09

Same day service, complete satisfaction beginning with superb telephone contact, an efficient and courteous technician who was prompt and knowledgeable and had the repair parts on his truck. The tech wore booties to protect our carpets from newly fallen snow and he cleaned the work area after he was finished. Reasonably priced services were broken down into categories. Concise charges were easily understood and credit cards were accepted on the spot. A follow-up call was received the same day as service to rate our satisfaction followed by a written thank you note filled with coupons. Would recommend and certainly use again. -BiBi A. , Denver CO

12/8/09

I have used Applewood numerous times over the years and they are always so fast and professional. They make what could be a very messy, inconvenient job seem like a breeze. I highly recommend them. Pat L., Lakewood CO

12/4/09

As members, we had our free furnace check-up last month. Our technician, Martin VanWestenberg, was very professional and thorough and kind. He gave our furnace a good cleaning and advised us about the size of the filter we should use. We have had other services from Applewood. They have all been handled professionally and courteously. As a housewife, I appreciate the use of shoe covers. -JoAnn B., Lakewood CO

12/4/09

I was very pleased with Applewood Plumbing Heating & Electric. We used them twice in a 2-month period and each time it was the same experience. Their technicians are professional, very knowledgeable and pleasant to have in my home. Other companies we've used don't compare to Applewood's level of customer service - before, during and even after the visit. I was very impressed when they asked if I wanted a picture of the person coming out emailed to me ahead of time. Thanks Applewood for making my recent plumbing issues no longer an issue! -Jeanine D., Highlands Ranch CO

12/3/09

I just wanted to comment on the plumbing service that I received this morning from your company. Jaime was my serviceman and he was fantastic. He listened to my plumbing issues carefully and explained the solution to me very thoroughly. I appreciated his straightforwardness and overall friendly personality. It's also nice that he did his best to keep from tracking snow into the house and kept the mess to a minimum. He did a fine job cleaning up when he was finished! Thank you Jaime! I also appreciated your company's upfront pricing structure and quick response time. Thank you very much. -Carrie V., Denver CO

12/2/09

Chris from Applewood unclogged my washing machine drain, then came back to install new hoses on the machine. Phone communication was outstanding. Thanks again. Pros: Reliable Honest Service. -Dan P., Arvada CO

11/29/09

All work was done with professionalism and honesty. I had quotes from other companies and found that Applewood was hundreds less. The plumber was excellent. Adam V., Denver CO

11/28/09

Very Pleased with Applewood! Initially, Walt Frizzell came on a Sunday to repair the light in our kitchen. We were pleased that there was no weekend charge. He recommended that we have a "Whole Home Surge Protection" installed and came back later to do that. He discovered that our breaker box panel was unsafe, because it had been manufactured by Federal Pacific Electrical Company. We decided to have it replaced. Also, since the original wiring of our house was aluminum, we decided to have it changed over to copper, at the same time. In the process of installing the new breaker box, Walt found that we had a water leak in our crawl space. He called the Applewood Office and Johnny Grosso came right away and fixed it. Walt and Johnny were both very courteous and professional. Walt, who did the majority of the work, was very neat in cleaning up after his work. Also, he was careful in moving our furniture to access the switches to complete the change to copper wiring. After each of the times that Walt and Johnny came, we received a very prompt call from the Applewood Office to check that the work had been satisfactorily completed. We would not hesitate to recommend Applewood. - JoAnne & William A., Aurora CO

11/28/09

We have done business with many other heating and air conditioning companies over the years and was never really quite happy until we contacted Applewood plumbing and heating. They are always very prompt, friendly and extremely professional and their techs are absolutely the best in the business. Our favorite tech is Art, he is very smart and always finds the problem and makes it right the first time. My advice is forget the rest and call the best! Applewood plumbing and heating. -Gary H., Cherry Hills Village CO

11/24/09

On November 23, we woke up to a cold house, 59 degrees and falling. I worked on the electronic thermostat to no avail as my wife had adjusted it late the night before and I thought erroneously that might be the problem. Here it was a few days before Thanksgiving when we will have a house full of hungry eaters and football fans. I called Applewood because they had an appealing ad in the DEX directory that indicated Better Business Bureau membership and a code of ethics. I spoke with a very professional woman who asked good questions and scheduled me for a two hour window that same day. Lo and behold the technician called and said he could be here and hour early which was ever better. He diagnosed and fixed the problem quickly and gave me other advice about furnace safety. He was very courteous, used booties to avoid tracking in and gave me a senior citizen discount on the price. I would call Applewood for any plumbing, heating or electrical needs in the future. We had heat within a few hours of my call to Applewood. 5 star rating on this experience. -Patrick A., Arvada CO

11/24/09

Applewood has been very consistent for me and I will continue to use them. I have used them for my home and rental properties numerous times. Each time, they are great with schedule coordination. They always arrive when they say they will and their staff is knowledgeable and friendly. -Jeff M., Highlands Ranch CO

11/24/09

After my furnace quit working and the cold started creeping in I made several frantic phone calls to various companies in the Denver area to send out a repairman. Applewood was the first company I called that seemed to understand the urgency of the situation and sent someone out within hours, no service charge! The dispatcher I talked to was very understanding and polite, making sure to keep me informed of when the repairman would be arriving at my house. The repairman, Tony was very polite also and had my furnace working in a matter of minutes. His professionalism and courtesy was much appreciated. Applewood saved the day for me and my pets, ensuring we would not have to spend a cold night without heat. Thanks again, Applewood. I'll certainly call again the next time I have a heating/AC problem. - Phil W., Arvada CO

11/23/09

It was on a Sunday night and the microwave oven conked out on us along with the frig. I called Applewood and the nice man said they would send an Electric Tech. on Monday morning. Vic came and diagnosed the problem was the microwave and frig were on the same circuit. He told us what it would cost to get it fixed. We ok'd it and he got to work and spent the rest of the day and a good portion of the next day putting in a new breaker box which is "up to current code" and passed inspection with FLYING COLORS!!! Thank you Applewood!!!! - Dale P., Denver CO

11/23/09

We were most pleased with Applewood Plumbing, Heating & Electric. Their service has been prompt, honest and dependable. Art has serviced our heating system several times and has been very helpful. We could recommend Applewood services without reservation. -Keith B., Highlands Ranch CO

11/23/09

Called on Friday and set appointment for Monday. Received call Monday, AM announcing when Electrician would arrive. Arrived on time, professional approach to problems, thoroughly reviewed my options, provided an accurate estimate and completed job in an efficient manner. Technician was polite, neat in appearance and detailed in explanation of problems and solutions. Perhaps one of the best experiences I've had in 30 years when requiring a contractor to correct a problem. Even wore shoe coverings, amazing! -Dennis R., Littleton CO

11/19/09

Applewood Plumbing Heating & Electric is the most customer services oriented business I've experienced. The service window was an amazing 2 hours and when the technician was on his way to my appointment, Applewood phoned and sent a copy of the technician's picture to my email so I would recognize him before I opened the door. The technician explained thoroughly what needed to be done and finished the job earlier than projected. He cleaned up the area so there was no evidence he'd ever been there, other than a new water heater! -Susan R., Denver CO

11/19/09

My husband and I had an issue come up with a noise after running water that sounded like a pump coming on. After several months we knew that we needed to contact a plumber. Unless you have a strong recommendation this can be a scary prospect. My husband contacted Applewood and from the initial contact was very impressed. The communication is exceptional, the repairman who came out was prompt, courteous and extremely professional. He located the problem, explained it in detail and corrected it. He also changed out our main turn off valves as the ones we had were dated. Our repair cost more than we had anticipated but we were very confident in the work that was done. It is good to know that we have a plumbing company that we can count on to be honest, knowledgeable and dependable, even on weekends if need be. That is peace of mind for sure, and we will definitely recommend Applewood Plumbing Heating and Electric to family and friends. Gail S., Morrison CO

11/18/09

David was great. He solved the problem in less than 15 minutes. He was as mice and professional as anyone I've had come for a repair of any kind. The response for the service call was quicker than had been set. - Orville C., Federal Heights CO

11/17/09

"This company's customer service has been exceptional. I had Chris & Levi on HVAC for my new furnace installation. Craig on as electrician to bring electrical up to code for the new furnace, and Zach took care of the plumbing for the new furnace. Everyone of these guys were so friendly, knowledgeable about their work, and very neat. There was never a sign that I had any workers at my house, they always cleaned up. My dad was an architect and messy work sites were his pet peeve. Even he would have been impressed. Levi and Chris showed me everything I need to know about the new furnace. I hate going in my crawlspace but the changes that were made down there make it almost OK to be down there. Although this was not an inexpensive "adventure" I absolutely feel that I got my money's worth and then some. I will always call Applewood for the services they provide. (Oh, & my dogs liked you all too!) Thank you all!" -Doris F., Sheridan CO

11/9/09

I expected typical plumbing, overpriced and slow. What I got was fast efficient service. The technician worked through a plan for us to improve the plumbing on our 1930's home that allows for steps that are affordable. The taking care of the immediate needs happened quickly and we could not be more pleased with the results. Good job Applewood. -Richard & Lisa B., Denver CO

11/6/09

The Applewood repairman was exceptionally professional, efficient and personable. He located the problems, explained in detail the work that needed to be done, and completed the project. I am extremely pleased with their service. I would highly recommend Applewood to my friends and family. If I ever have any electrical or plumbing problems I will use Applewood again. -Linda A., Lakewood CO

11/6/09

comments: Jamie Rodriguez and crew are to be commended for the professional and workmanship and demeanor for which they displayed during the replacement of my sewer line at my home. It is indeed rare that you run across people who display a caring attitude to both customers and the employers for whom they work. I could go on and on, but suffice it to say, you guys are the best! Should I have needs of your services, or if I know anyone that does, you can rest assured that Applewood will be my first choice. I am an HVAC/R professional and an Instructor at Redstone college for the HVAC/R training division, so I have a fairly good knowledge of what it takes to coordinate a job like the one your guys undertook. Best regards, and thanks so much for a job well done. Sincerely, Craig K. Denver CO

11/5/09

What a daunting thing it is to have your furnace go out when you know you are facing a Colorado winter. as a single mother, I also always want to ensure that I am getting the best service possible. I certainly found that with Applewood! From their excellent customer service, to compassionate and knowledgeable electrician I knew I found the right place. They go as far as sending a picture of the technician prior to your appointment so you know who you are letting into your house. I have a furnace original to my 1957 house and it will need to be replaced, but instead of a strong sales pitch, the electrician got it up and running to take me safely through this season, giving me a chance to save for a new one! When that time comes, I will absolutely use Applewood to buy and install! -Julia P., Denver CO

11/5/09

I recently used Applewood Plumbing to replace a furnace in my condo. The service was fast and efficient; both technicians and the electrician showed up on time and were very professional! The technicians Scott and Tony went out of their way to explain the type of work being done, and the expense involved. They also had a very positive attitude which complimented their good work, and also cleaned up after the job was completed. Would also like to note the office personnel were also polite when calling me about the appointment! Although it was an expensive repair, I believe Applewood did a quality job, and would recommend this company to anyone who needs a reliable maintenance/plumbing company in the Denver/Lakewood area. -Sandra C., Lakewood CO

11/3/09

I wanted to write to you to let you know how I appreciate the way you do business. I had a geyser in my front yard from my sprinkler unit freezing. Applewood had been out to my house just two days before for another repair. Not only are your plumbers professional but they explain what they are doing so the homeowner can be proactive in preventing further problems. My sprinkler problem came on a Saturday and I called up with my emergency. They told me they would have to see if they could get a technician over to my house. My great luck is an Applewood plumber came and did not charge me for the visit. Wow was I impressed as well as them fitting me in. A company that is always accessible to their customers will send a picture of the person they're sending so you have safety in knowing who is coming. Great job Applewood. I have already recommend you to three other people... Thanks a lot. Pam W., Denver CO

11/1/09

In early October 2009 we had a technician come to our home for some electrical service. The technician was friendly, and helped us understand what we may or may not be able to do with our project. We were also able to fully correct the issue that he was hired to complete in a timely manner. We were very pleased with the service, and would call them again for additional electrical service needs. - Shawn K., Littleton CO

10/28/09

We have never worked with a company that is so efficient. We appreciate all the phone calls telling us "your technician is on his way, will arrive approximately in 20 min" that is wonderful scheduling. Our technicians have been wonderful; very knowledgeable; great personalities; (ie: would do anything to help); & we have had repeat technicians for other problems we have had. I recommend them highly they do excellent work. Appreciate them working on weekends. -Marilyn N., Westminster CO

10/22/09

I wish to thank your company for the excellent service I received on 10-20-09. Your tech, Chad M., solved the problem in short order. I thank you again for hiring such skilled people who know their job. Thank you again for having this tech respond. I am sure he is one of your most valued employees. Jerry S., Littleton, CO

10/20/09

The work to be done was to replace the sprinkler system shut off valve. I was very pleased that the technician sent to do the job was, "Chad". Chad was 100% professional. He was on time and he took the time that was necessary to explain and confirm that the shut off valve did indeed need to be replaced, accordingly. I was happy to learn that Chad was not working by the hour but that the price of the job was pre-determined according to the pricing manual. Therefore, the cost of repair was and would be the same for me and anyone else that need that particular service. In addition to the pricing method that I liked I was very impressed with the courtesy, positive and can do attitude expressed by Chad. If I have any other plumbing need for service, I would not hesitate to call Applewood and have them send Chad back to my home because he has earned my complete trust and satisfaction. John V., Thornton CO

10/20/09

The plumber that came out to my house was very knowledgeable, polite and efficient. I will certainly call Applewood again if I need plumbing help. -Melissa W., Denver CO

10/20/09

I have an older furnace, so I have used Applewood 3 or 4 times in the last few years. Each time, they have had somebody here within the hour, and as importantly, they are done within an hour. -Todd P., Denver CO

10/20/09

We called and Applewood gave us an appointment for Monday between 12 & 2. Got a call about 9:30 saying they could be here early. Art our service man got here about 10ish am and we were very happy. He looked at the furnace and told us what was wrong and told us what the price was to fix. One price to fix and one to clean and check out other things. So we took the check out price. Art was very pleasant and answered all of our questions. We were happy with the service. -Elfriede F., Aurora CO

10/19/09

This was my third service call made by Applewood over the years. I've worked with three different plumbers, each of whom I would have provide service again. The work was done efficiently, and everything was explained in sufficient detail. -Karen F., Denver CO

10/18/09 "Great plumbing Service..."

We got great plumbing service from Applewood. They came out on the weekend at no extra charge. John, our plumber, was great. He was very friendly and knowledgeable. He was very respectful of our home - he even slipped shoe covers over his shoes before walking on our carpet. We needed a valve replaced in our copper water pipe leading out to our lawn irrigation system. Not only did he do a great job replacing the valve, but he also took the time to talk to me various potential plumbing issues in our house. For instance, we've been concerned about our old water heater going out on us, and he went through all our options for replacing it -without being too pushy. In short, our first experience with Applewood was a very positive one. - Cathy B., Westminster CO

10/13/09 "I will definitely use them again..."

I just about gave up on HVAC contractors until I called Applewood Plumbing. They sent me an e-mail with a picture of the falla who would show up at the house along with a bio. I was impressed with that. Also, I liked that he looked up the prices in a price book instead of just making up a price...I will definitely use them again. -Su D., Highlands Ranch CO

10/13/09 "Unbelieveable Customer Service"

I've never had to call an electrician before, luckily. I looked up "electrician" in Google and Applewood seemed to have a lot of positive reviews. So I filled out their online form to schedule an appointment. Their superior customer service started from there when I got a phone call from Applewood no less than two minutes after completing their contact form! The woman I spoke with was very friendly and professional, and my appointment was set up right away. They had someone come out on a Saturday, and she told me that there are no additional charges for weekend appointments. That's a nice touch. They call you a bit before the appointment to confirm it, and the representative was friendly when they called me to confirm. They asked if I wanted information about the electrician emailed to me, and I gave them my email address. A minute later I had a picture of the electrician along with a brief list of his experience and a bit of personal information about him. It was good to "meet" the man coming over to my house, and it felt a lot more safe to me than other service calls do. It all felt very organized. My electrician was very, very polite and professional. He was neat and clean and wore shoe booties as soon as he came in even though I told him they weren't necessary where he was working. He fixed my electrical issue right away and then told me about their annual plan for maintenance. My house is six years old and it doesn't need much, yet, but it did need the furnace checked. By signing up for the annual plan he waved my current service fees (which I thought were very reasonable, anyway) and it would include the furnace maintenance. I'm probably going to continue the annual service plan next year. There are some goodies that come along with it, like priority service and multiple discounts. I have found an electrician! I really appreciate a company with excellent service, and Applewood is one of the few. -Monica I., Westminster CO

10/12/09 "Top of the line"

This company was very thorough and prompt. We were very impressed with the tech. He was kind and explained the different price structure but just over our budget. I feel they would be top quality. -Camille B., Littleton CO

10/12/2009 "Great service"

Great service from Applewood Plumbing Heating & Electric on short notice! Our main house drain was backing up on a Saturday, and Applewood provided prompt, courteous, and efficient service to clean the drain and resolve the problem. The process from the initial office call to the actual service was handled very professionally. The service technician was extremely knowledgeable, pointing out the proper location to most effectively clean the drain, which was done incorrectly in the past. The technician explained the whole process and what he was finding. The technician also took the time following the drain cleaning to test the drain several times to make sure the drain was flowing properly. While providing the service, the technician took great care to keep our house clean and undisturbed. We are very satisfied with the service and will definitely use Applewood Plumbing Heating & Electric in the future! -Daren V., Lakewood CO

10/12/09 "Excellent Service"

The customer service was superb! From the moment I called for an appointment, the scheduler was very professional and helpful. The plumber came within the scheduled time frame. He was polite, clean (wore shoe covers!) and had long experience. He fixed the problem quickly and left the premises without any mess. I will definitely use them again. -Margie P., Littleton CO

10/4/09 "Very professional and personable"

We just thought you should know that Chad was very professional and personable. He did a great job with the work and answered all of my questions. He was very friendly and got all of the work done in a timely manner. We will be sure to request him in the future if need be. -Danielle M., Denver CO

9/25/09 "Straight aces!"

Brian and Jaime were very accurate and congenial. Both were extremely professional, clean and were nothing but straight aces! -John S., Denver CO

9/24/09 "I will not go anywhere else..."

Excellent service! I will not go anywhere else for plumbing, heating or electric! - Douglas W., Denver CO

9/24/09 "Above the call of duty..."

I received great customer service from Lance. He performed a thorough and wonderful job. Lance went out of his way to communicate the process and kept me updated throughout the entire job. Lance went above the call of duty. I will go out of my way to recommend Lance and Applewood to friends. -Mark Y., Golden CO

9/22/09 "Kind and thoughtful..."

This letter is written because we want you to know how wonderful one of your servicemen is... Dan came out a day after another company thoroughly took our furnace apart and left it a mess. He put in a new part and put the mess back together again. Dan was so kind and thoughtful. We will always remember him and use your company again if needed. We have never had a company come in and destroy our property as they did just to sell us a furnace. When the time comes, we will call you and request Dan to do the work. -Elaine and Sheldon P., Denver CO

9/19/09 "The best I've ever dealt with..."

Dear Sirs, A few days before Labor Day our faucets in one bathroom could not be shut off. We called Applewood and they sent out Mr. Chad Matelski and that turned out to be our lucky day. Chad put on booties over his shoes and I could have hugged him! He fixed our faucets so well... I also mentioned to him that we had a bad smell in the bathroom after showering. He went to the basement with me, saw that the water level under our drain was too high... Now we don't have any smell and can't even see the water... When I told Chad that our furnace is 24 years old he advised me to buy 2 carbon monoxide detectors, showed me where in the house to put them and repeated it to us before he left. A few days later we had our first cold day. I had to turn the furnace on and within a few minutes both of our new detectors started ringing... My husband and I feel that Chad saved our lives, or at the very least kept us from having to spend who knows how long in the hospital. Needless to say Chad is now our hero... I want you to know what kind of outstanding employees you have. The entire Applewood company runs like clockwork and is the best I've ever dealt with. -Mrs. Dorris G., Denver CO

9/18/09 "I could not be happier!"

I could not be happier. Very trustworthy and dependable! Thank you! -Patti T., Denver CO

9/16/09 "Outstanding service!"

Outstanding Service within a few hours of my call. Better than expected! -Donna D., Denver CO

9/17/09: "Really professional..."

"Very happy with quality of work and technicians. Lance really knows his business. He knows how to treat people and knows how to do jobs well. He was also really professional and did a great job." -Tony K., Denver CO

9/11/09 "We are very impressed..."

We are very impressed with Doug and his abilities and his courteousness. Every move he made was professional. Doug is a fine employee and very knowledgeable. -Mr. & Mrs. G., Littleton, CO

9/9/09: "Clean, courteous and efficient..."

Your technician worked extremely hard and was fantastic! As a gold service club member for 17 years Applewood is #1 clean, #2 courteous and #3 efficient. There are not many companies I can give three pluses to - but Applewood is one of them. -Diane H., Lakewood, CO

9/8/09: "It was such a pleasure..."

I just wanted to express how courteous Chad M was on his visit to our condo on Sunday, Sept 6th. It was such a pleasure to have someone so nice. You are lucky to have him on your team. -Cathy and John L., Littleton, CO

9/5/09: "Excellent Work"

This letter is written to acknowledge the excellent work completed by one of your service technicians... I am a new homeowner who unknowingly inherited a plumbing problem. The week prior to calling Applewood in August, I had paid over $400 to address the backed-up plumbing. By the time [your technician] arrived I was frustrated, angry and distrustful. [Your technician] was patient and thorough in answering questions, without being patronizing. I appreciated the time that he took to review the proposed project, explain why it was needed and offer both short-term and long-term solutions to address the problem. After the initial plumbing problem was fixed, a different problem with my toilet came up. [The same technician] was again dispatched. Having the same service technician was extremely helpful. It was great to feel that I didn't have to rehash previous problems. My experiences with Applewood have been excellent, from the initial contact to the completed project. I appreciate the professional customer service and technical expertise, and will recommend Applewood to friends and colleagues. -Erika A, Denver CO

9/1/09: "Prompt & Professional Service"

I just want to thank you for the prompt and professional service that I received on August 25th. I signed up for the lifetime warranty, and will refer you to everyone I know. Your technician, Jaime, will also be recommended by me. He did an incredible job of correcting multiple code errors re: my old hot water heater, and still finished the job in the time frame he quoted to me. -Bonnie S., Denver CO

8/14/09: "Very Excellent Service Call"

Once scheduled, the repair man arrived on time, spoke briefly with me then went straight to the compressor unit outside. After a short period he returned stating there was a blown fuse. He had shoe covers so he did not track outside dirt into the house. All in all a very excellent service call. -DL Miller, Denver CO

8/13/09: "Very Helpful"

[Your Technician] was very helpful and provided suggestions on how to avoid future problems. -Patricia W., Denver CO

8/7/09: "I can depend on your company"

Always on time, very nice and professional. I feel like I can depend on your company to be there if I need excellent customer service and follow-through!-Linda Y. & David S., Denver CO

8/6/09: "Great service"

Just wanted to say thank you for remedying my recent issue and payment. My complaint was handled both with professionalism and speed. Great service and willingness to please the customer. Will certainly call for my next electric or plumbing needs.-Greg P, Denver

7/30/09: "Amazing Plumbing Service"

I received excellent customer service from Master Plumber Jaime R... His calm, reassuring manner immediately put me at ease and I knew I was working with an honest, straightforward man whom I could trust. Jaime was kind, caring, empathetic and listened to my concerns, and walked me though the process of repairing a broken sewer main pipe. I was impressed by his ability to coordinate so many tasks yet he made me feel like his number one priority... Throughout the project I felt Jaime had my best interest at heart. It is with high praise that I recommend Applewood Plumbing and their representative, Jaime R. Pros: Outstanding Customer Service & Professionalism. Cons: Nothing but good things to say about this company-J Maule, Denver CO

7/24/09: "Wonderful service"

I had some plumbing problems that were easily diagnosed and fixed on the first call. Technician looked at all my plumbing and gave me a time table for bringing up my 50 year old home up to speed. There was no pressure, just helpful advice. Pros: Service men are knowledgable, polite and on time. Cons: none! -MTrummer, Colorado

7/23/09: "deep felt appreciation for the excellent service..."

I just want to take a moment to express my deep felt appreciation for the excellent service I received from representatives from your company. Where do I begin to express my gratitude... What I thought was a simple clogged sewer drain turned into a major three (3) event. I was feeling overwhelmed, frustrated, and scared by events that seemed so far out of my control. [Your technician's] calm, reassuring, professional manner immediately put me at ease and I knew I was dealing with an honest, straightforward man whom I could trust. [He] was kind, caring and empathetic. He patiently explained EVERYTHING, listened to my fears and concerns, answered my questions (some asked more than once and while fighting back tears!), and talked me through the process. I was very impressed by his ability to coordinate so many tasks yet he made me feel like his number one priority. He was not only friendly and courteous to me but I was impressed with the way he interacted with his crew, who was friendly and courteous as well, and with the various city personnel that kept appearing on the scene. The original estimate for the project was nearly a staggering $15,000, but by the end of the grueling three days that number was dropped to almost $7600. Throughout the process, I felt [Applewood] had my best interest at heart. Thank you... -JoAnn, Aurora, CO

7/22/09: "Excellent service"

Have used them twice, once for an AC repair and once for some plumbing work. Courteous technician arrived when scheduled, put covers on his shoes, and fixed the problem at the lowest cost possible. Will use them again. -Mconn, Colorado

7/16/09: "Splendid job"

This is a thank you letter for the splendid job [your technicians] did putting in my new French drain and sump pump. They worked very hard and very fast and it was all finished a day before promised... my yard looks even better than it did before. Thank you again for the experienced plumbers and an electrician who have truly saved my house for me. -Joyce M., Colorado

7/2/2009: "Service was wonderful"

Within 4 hours of my telephone call, I had air conditioning working again. This service was wonderful. It shows Applewood staff really cares about their customers. -Barabra L., Westminster, CO

6/24/09: "Great Service!"

Applewood has been very consistent for me and I will continue to use them. I have used them for my home and rental properties numerous times. Each time, they are great with schedule coordination. They always arrive when they say they will and their staff is knowledgeable and friendly. -McNeill, Colorado

6/22/2009: "I would recommend them again and again..."

Applewood is a great service organization from the courtesy of the people on the phone to the technicians that are focused on making sure you are taken care of promptly. When my furnace quit on me last winter they were able to get to me quickly and fix the problem fast which is kind of important in the middle of winter in Colorado. I would recommend them again and again. -Shawn B., Denver CO

6/22/2009: "The work is perfection!"

What a wonderful person you have in David. I am always 100% satisfied with the work that he does. The work is perfection! When he leaves I feel very safe and comfortable. Thank you! -Carmela Z., Denver CO

6/22/09: "I am very impressed..."

I am very impressed with Applewood's service. Last winter when my furnace stopped working they were able to attend to my needs very quickly, they were on time and courteous. The technician did an excellent job and made sure the job was done well. I would recommend Applewood again and again. -Mr. Waxle,, Colorado

6/20/09: "Great job!"

Very professional and knowledgeable - [the technician] did a great job! -Steve Smith, Colorado

6/17/09: "We will definitely use them again..."

We appreciated the flexible schedule and the technician's appearance, knowledge and demeanor. We will definitely use them again. -Tad D., Colorado

6/17/09: "Very helpful and informative!"

Happy with the service once again! -Joanie K., Colorado

05/25/2009: "Home Inspections of Quality and Integrity"

The Applewood company does periodic inspections of the Plumbing, A/C, Heating and Electric systems in your house at your convenience. They are professional, well trained and courteous. Their company logo is very visible on their vehicles, uniforms and documents. They are prepared to answer all your questions on the inspections they do. When they make repairs and updates in your home, they always continue until you are satisfied with the results. If the work they do leave a bit of a mess, they tidy up the work area before they depart. Pros: Getting what you pay for. Cons: Gold account costs a bit more, but worth it! -Kerrick, Colorado

04/23/2009: "Excellent service"

We had a problem with our furnace and called Applewood. The technician arrived sooner than quoted and finished the job faster than promised and under the estimate. We will definitley us them again. Pros: speedy and honest service. Cons: none! -Erik, Colorado

04/21/2009: "Fabulous work"

Thank you so much for your fabulous work! When we get our kitchen challenge completed, we would like to talk about another job -Jane & Craig, Colorado

04/07/2009: "Great all around service"

These guys (and gals) are great!!! From the service rep on the phone to the technician at the door, they really know what they're doing. They all seem to have a passion for world class customer service!!!! Pros: Great experiences with HVAC and plumbing. Cons: none! -The Flintlocks', Colorado

03/19/2009: "We commend you for having employees like Tom & Richard"

On February 12 & 13th, Applewood replaced a secondary drain line under our basement slab. Their professionalism was evident those two hard and long days. Tom & Richard were very efficient and worked well tougher. Their attitudes were upbeat and professional. -Steven and Jane, Colorado


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