After calling another company and waiting 4 hours and not have them show up or call, I called Applewood. The woman on the phone was polite and professional and said she would have Justin there in about 30 minutes. Then she offered to email his picture and bio for safety purposes, which really impressed me. Justin showed up on time, was extremely professional, polite and upfront about the issues including educating me about what and why he was doing what he did. A few days later I got a personalized card from Justin. Applewood isn’t the cheapest company in town but they won me over with their professionalism, great customer service and work guarantee. – Linda M.